At Nexus Primary Care Clinic we offer a complement of telephone and in person appointments. We kindly ask that you arrive 10 minutes prior to your scheduled appointment time in order to facilitate our check-in process. Please only bring what you need, do not bring backpacks, carts, or other large items into the clinic. For in person visits we ask that only the patient presents for the appointment, unless accompanying a child or a support person is needed for medical reasons.
This policy outlines how we protect the privacy of your personal information and medical record. Everyone working for this office is required to adhere to the protections described in this policy. If you have any questions regarding our privacy practices, please contact the front staff.
We collect the following personal information:
When and to whom do we disclose personal information?
Can you withdraw consent?
How do you access the personal information held by this office?
What if you feel your record is not accurate?
How long do we keep information?
How do we dispose of information when it is no longer required?
If you believe you’ve been mis-treated by this office, or you feel that your medical records have not been handled properly, please address your concerns with your Primary Care Provider first. You may also choose to make a complaint to:
We are offering phone and office appointments.
We would appreciate if you follow the rules below:
Daily we see vulnerable and immunocompromised community members who are at greater risk of getting sick. Please see our revised mask policy as follows:
Nexus Primary Care Clinic has a zero-tolerance policy for physical or verbal aggression. Clients of the clinic will be asked to review and agree to our expected behaviors when attending an in clinic or telephone appointment. Should they not agree to the expectations or there is a breach in the patient agreement, their care will be immediately terminated.
Once you become a patient at Nexus Primary Care Clinic, you will be assigned to one Nurse Practitioner. Having a consistent primary care provider, who knows you well, is known to result in better health outcomes for patients. Here at Nexus, we strive to provide “Team Based Care” which means you may see other team members at times to ensure you get timely access to care.
Our providers are committed to your health and safety. They will engage with you to develop a care plan that is right for you. We do not entertain requests to switch to other Nurse Practitioners. If at any time you feel your safety as a patient has been compromised, please speak to the clinic management in person, or in writing if you feel you cannot come forward to your Nurse Practitioner.
Please provide 24-hours advanced notice for appointment cancellations. Please note that consecutive missed appointments without notice may result in termination of services at Nexus Primary Care Clinic.