Policies | Nexus Clinic

Clinic Policies

We are committed to providing a transparent healthcare experience. The following guidelines outline our mutual responsibilities to ensure the highest quality of healthcare for all patients of the clinic.

Appointment & Cancellation Policy

To ensure all patients receive timely care, we ask that you arrive 10 minutes prior to your scheduled time.

Please provide at least 24-hours advanced notice for appointment cancellations. Please note that consecutive missed appointments without notice may result in termination of services at Nexus Primary Care Clinic.

Privacy Policy

Collection, Use and Disclosure of Personal Information

We collect the following personal information:

Identification and contact information (name, address, date of birth, emergency contact, etc.).
Billing information (provincial plan and/or private insurer).
Health information (symptoms, diagnosis, medical history, test results, reports and treatment, record of allergies, prescriptions, etc.).

When and to whom do we disclose personal information?

Implied consent for provision of care: By virtue of seeking care from us, your consent is implied (i.e., assumed) for your information to be used by this office to provide you with care, and to share with other providers involved in your care.
Disclosure to other health care providers: Relevant health information is shared with other providers involved in your care, including (but not limited to) other Providers and specialists, pharmacists, lab technicians, nutritionists, physiotherapists, occupational therapists.
Disclosures authorized by law: There are limited situations where we are legally required to disclose your personal information without your consent. These situations include (but are not limited to) billing provincial health plans, reporting infectious diseases and fitness to drive, or by court order.
Disclosures to all other parties: Your consent is required before we will disclose your information to third parties for any purpose other than to provide you with care, or unless we are authorized to do so by law. Examples of disclosures to other parties requiring your express consent include (but are not limited to) third party medical examinations, provision of charts or chart summaries to insurance companies, or enrollment in research studies and trials.

Can I withdraw consent?

You can withdraw your consent to have your information shared with other health care providers or other parties at any time, except where the disclosure is authorized by law. However, please discuss this with your Provider or other clinician first.

Patient Rights

How do you access the personal information held by this office?

You have the right to access your record in a timely manner. Patient requests for access to their medical records can be made verbally, in writing, directed to their Provider, or directed to any front end staff member.
Limitations on access: In extremely limited circumstances you may be denied access to your records, but only if providing access would create a significant risk to you or to another person.

What if you feel your record is not accurate?

We make every effort to ensure that all of your information is recorded accurately. If an inaccuracy is identified, you can request that a note be made to reflect this on your file.

Office Safeguards

How long do we keep information?

We retain patient records as required by law and professional regulations.

How do we dispose of information when it is no longer required?

When information is no longer required, it is destroyed in a secure manner, according to set procedures that govern the storage and destruction of personal information.

Complaints process

If you believe you’ve been mistreated by this office, or you feel that your medical records have not been handled properly, please address your concerns with your Primary Care Provider first. You may also choose to make a complaint to:

BC College of Nursing Professionals
Office of the Information and Privacy Commissioner of BC

Clinic Policies

Appointment & Cancellation Policy

Privacy Policy

Collection, Use and Disclosure of Personal Information We collect the following personal information:

Identification and contact information (name, address, date of birth, emergency contact, etc.).

Billing information (provincial plan and/or private insurer).

Health information (symptoms, diagnosis, medical history, test results, reports and treatment, record of allergies, prescriptions, etc.).

When and to whom do we disclose personal information?

Implied consent for provision of care: By virtue of seeking care from us, your consent is implied (i.e., assumed) for your information to be used by this office to provide you with care, and to share with other providers involved in your care.

Disclosure to other health care providers: Relevant health information is shared with other providers involved in your care, including (but not limited to) other Providers and specialists, pharmacists, lab technicians, nutritionists, physiotherapists, occupational therapists.

Can I withdraw consent?

You have the right to access your record in a timely manner. Patient requests for access to their medical records can be made verbally, in writing, directed to their Provider, or directed to any front end staff member.

Limitations on access: In extremely limited circumstances you may be denied access to your records, but only if providing access would create a significant risk to you or to another person.